Frequently Asked Questions

Frequently Asked Questions

Reconnect Rochester is a 501(c)3, non-profit organization that promotes transportation alternatives including public transit, cycling, and walking. We envision a community connected by a robust transportation network that makes it easy for everyone—regardless of physical or economic ability—to get around. Learn more about us here.

There are several ways you can get involved: 1) Be vocal… call or write your representatives in government and remind them that public transit and bike/pedestrian infrastructure are critical services; 2) Subscribe to our mailing list to be notified of future volunteer opportunities; 2) Join us for an upcoming meeting or event; 4) Make a donation so we can continue to make a difference.

We do have workgroups that meet every other month, and our board meetings are open to the public. You do not need an invitation to join us. Check out our online calendar and subscribe to our mailing list to be notified of future events.

Cool! Thanks for thinking of us. We’d love to set up a table and pass out information at your next event. Because we are mostly volunteers, we can’t always find enough helping hands, but if you contact us with enough advance notice we will make every effort to be there.

Sometimes, yes. Our board members have given talks and presentations for the likes of TEDxRochester, Greentopia Futures Summit, Greater Rochester Active Transportation Symposium, University of Rochester, and many others. However, because we are volunteers, we can’t always make it happen. Please contact us with plenty of advance notice and let us know what you have in mind.

They are pretty neat, aren’t they? If you want to find out what it would take to get fiberglass cubes at bus stops in your neighborhood or town, please contact us and we’ll fill you in. You can also learn more about the program here on our website.

ROC Transit Day is typically the 3rd Thursday in June. While we do not have festivities planned for this year, you can still participate. Simply leave your car at home that day. Seriously, just ride the bus, walk, bike, enjoy the fresh air – and wish your friends a “Happy ROC Transit Day!”

We do! You’ll want to plan your trip in advance at or download the RTS app (Android | Apple iOS). Each ride on RTS costs $1, but if your trip requires a transfer you’ll want to buy yourself an “All Day Unlimited Pass”. Passes can be purchased at the RTS Transit Center or online. Learn more about how to ride RTS here.

Issues with sidewalks, crosswalks or public pathways (such as maintenance or snow removal) should be directed to your town or city hall. If you are not getting a satisfactory response, let us know. We may be able to help.

Please contact RTS and let them know which bus stop. They’re very good at responding to issues quickly. If the issue persists after time, let us know. We may be able to help.

To report a malfunction with a traffic signal anywhere in Monroe County, please call (585) 753-7700.

Not really a question, but we hear this all the time. The value of Rochester’s transit system varies greatly depending on where you’re trying to get. Generally service is more frequent and reliable the closer you are to a major hub such as University of Rochester or downtown. But we agree, there is room for improvement in many areas. Please join us in reminding our town planners and representatives in government that public transit and pedestrian infrastructure are critical services. Call or write to yours today. And be sure to follow us on Facebook and Twitter or subscribe to our e-newsletter to learn of more ways you can be an advocate for change.

We agree 100%. While our programs generally do not focus on one group of people over another, through our advocacy for pedestrian infrastructure and improved transit options, we always ask that children, seniors, and persons with disabilities be considered first in the planning of any project or new service. As policy, this just makes good sense. We find that infrastructure that works for these three groups will generally work well for others.

In the past we have looked out for the needs of these groups on projects such as the RTS Transit Center, Rochester Intermodal Station, new bus stops/shelters, street rehabilitation projects, active transportation planning throughout the county, and others. Additionally, we like to collaborate with Center for Disability Rights (CDR) and we often follow their lead – as they are the real experts in this area and they’ve been at it much longer than we have. Projects like Rochester Snow Down and Rochester Street Films have benefited from their involvement.

Of course we’ll continue to advocate for improved accessibility across all new transportation projects in Monroe County, but if you have ideas for specific projects that you think we should engage in, please let us know!

While we do often work closely with the RTS team, we are not affiliated in any way. If you have questions pertaining to RTS bus service, please head over here.