Voices of Transit

1. Are you a Rochester native? If not, what brought you to Rochester?

I came to Rochester in 2008. My friend lived here and she invited me to visit and I am still here.

2. Are there any big differences you’ve noticed between RTS and other public transportation infrastructure?

I grew up in New York City and Rochester was quite an adjustment. But both transportation systems have improved a lot.

In NYC the buses are a lot more frequent. There are more routes. There are more points of connection so there are lots of ways to get where you want to go regardless of where you cut through. And I think that’s the biggest difference I saw.

3. Do you use the RTS OnDemand service?

I have recently started using the RTS OnDemand service. For the most part it’s worked. But I have had some times where they did not have enough buses and so a couple of times they had to call and cancel at the last minute.

I think it’s a great service and it really saved me a lot of money. Before OnDemand I had to find alternate means like Lyft to get places like Pittsford which gets very expensive.

The app can be tricky booking a round trip if I’m not going to the same destination that I left but there’s a support number that you can call in and have the people at RTS book the trip for me. It’s good knowing that service does exist for people who need it.

4. Do you own a car?

I don’t own a vehicle. Even thinking about the cost and everything else, RTS is just better for my life.

5. What do you like about RTS? What works for you?

The operators are great. They are very kind and helpful.

I also love the Transit app where you can track the buses in real time. That works really great. Then I only have to wait a couple minutes before the bus gets there so I’m not waiting in the cold during the winter. I like paying with the app so you’re not scrambling looking for change.

I’ve traveled to quite a few places and this is the most affordable transportation I’ve ever seen. In NYC it’s more than 3 times the cost.

6. What don’t you like about RTS? What doesn’t work for you? What would you change?

Culver is one of the major streets that runs through Rochester. Why isn’t there a direct route up and down Culver? My one hour commute would be cut to 20 minutes if that was the case.

I would love more frequent services. I think it’s kinda tricky because unless you get more people, you can’t really pay for it. But unless you do it you’re not gonna get more people.

Or instead of adding an additional bus per hour, they should try to work out the schedules so that the connections are better. So when I’m transferring from one bus to another I’m not waiting half an hour for the next bus.

7. How has riding RTS impacted your life?

How we go grocery shopping and when we do it is based on the scheduling is determined by the transportation that’s available. It also determines where we go out or exercise because if there’s not an accessible route to the gym you have to find somewhere else.

For jobs I’ve had to think, am I going to work there? Is it worth it? Is it going to be worth it at the end of the day paying for a personal vehicle?

I definitely change how I commute in the winter. I don’t necessarily have to go to the RTS Transit Center but in the middle of the winter I’m definitely going to there because I’m not waiting outside in 10 degrees for the next bus.

8. What are your thoughts on bus amenities? 

They have varieties of bus shelters. Downtown they have stops with multiple seats and they are enclosed with heating. I would love to see more of that. At least more of the overhead shelters like they have in Brighton. If I’m waiting 20-30 minutes in between buses I would like something to account for the elements. Some type of shelter even if it’s not heated would be helpful.

9. What is your hope for the future for public transportation in Rochester?

Public transit has been a good service to me. My hope would be that we develop it to a place where people who want to do so can take public transportation. Especially if it’s economically convenient. I thought it was an opportunity when we had those super high gas prices. I was really hoping we would jump on that. There are people who it was a pain point for them and there are people who would have definitely given public transportation a try if they saw it as a benefit. But even then I don’t think numbers went up because I don’t believe that people saw it as convenient. It’s not just about cost, it’s about what works for their lives. So my hope is that we develop a system where the people who want to, are able to use the public transportation system that we have.

1. Are you a Rochester native? If not, what brought you to Rochester?

I was born in Geneva, but raised in Canandaigua. I moved to Rochester in 2023 because of the people and the community. I’ve met some wonderful people here.

2. Are there any big differences you’ve noticed between Rochester’s and other public transportation infrastructure?

Canandaigua needs help. Their buses stop really early so if you’re out at night you could not get any transportation and living in the country you need transportation.

3. Do you use the RTS OnDemand service?

Yes. It’s a good system. One good thing about that is they check up on you. You call, you make the appointment and they call to verify it and then when you’re actually waiting for the bus, they let you know how close it is so you don’t miss it.

I’m grateful that they have it because that’s how I get to Canandaigua. I go to St John Fisher, and from St J Fisher I take an RTS OnDemand bus to Eastview mall. From there I take a bus to the race track. And from the race track I take another bus to Canandaigua.

I just wish we had more of them where we could accommodate more people. I know a lot of people who take them for work. So sometimes you may have to go to work an hour earlier because they can’t schedule you in. They also need more OnDemand buses to help with the people out in the suburbs. I have a lot of trouble getting to my church in West Henrietta.

4. How do you pay for RTS? Cash? Transit App? RTS Go Card?

I like the RTS Go Card. You don’t have to worry about fumbling around with money; I download money on my card and that way I can monitor how many rides I have and what I’m doing so I can budget it out for the month. I’m also glad that they have discounts for senior citizens.

I don’t use the Transit app. I’m not very good with doing stuff on the internet and stuff like that. That’s why I always call the RTS Customer Service when I have questions.

5. Do you own a car?

I did but I gave it to my daughter who lives in Farmington, NY when she had to walk home 13 miles from work one day. I don’t miss it because Rochester has reliable transportation. I can depend on RTS.

6. Did you grow up riding public transportation? Or did you start riding transit as an adult?

Growing up in Canandaigua I always just rode in cars or a taxi. After that I lived in NYC for years so I am used to public transportation. It has been a major part of my adult life. Even though I’ve owned vehicles, I am definitely used to relying on transit.

7. What do you like about RTS? What works for you?

Those people on University, bus number 9, are very good on that route. Most RTS routes they are. I can depend on the #9, so once I start working again I know I can get to work on time. I love that you can call and they will tell you when the bus is coming.

Overall, we have some really good bus operators. Most of them are very nice, courteous.

I’m glad that RTS does run really late. I used to work at Rochester Regional, at Unity, and I could get to work at 6-7 am and I could get home at 11-12 at night. RTS has a really good system.

8. What don’t you like about RTS? What doesn’t work for you? What would you change?

It’s really tough taking the bus on the weekend. If you miss that one bus, or if the bus is running late, you lose your connection. You’re sitting down for an hour or an hour and a half. Same with holidays.
We need more Customer Service people because sometimes while you’re waiting to find out where your bus is, you miss the bus! I also think they should have somebody working Customer Service at night. They leave about 5-6pm so if you’re there about 8-9pm and you don’t know where you’re going, you have to talk with a supervisor or security guard. Sometimes the security guards don’t know what they’re doing. One time they gave me the wrong gate and I had to sprint to the right spot.
They need more buses out to the suburbs like that one bus going to St John Fisher. I believe that more people in the suburbs would take the bus if it were convenient. Most commute with their cars. Who wants to drive in traffic all the time when you could take the bus?

9. What are your thoughts on bus amenities? Does your bus stop have seating? A Shelter? What would make you more comfortable?

We need more shelters. Or at least a bench. I like the shelter in front of the Walmart on Hudson. That’s really nice.
On East Ave they’ve got a couple benches where you can sit down. But I think every stop should have a bench especially for the elderly. And in the winter time. If they have an option where people could donate a bench in honor of a loved one or something that would be great.

10.What is your hope for the future for public transportation in Rochester?

As you get more people in the City, you’re going to need more routes or more frequent times. I love the 15 or every 30 minutes, it’s nice, but if we could cut it down that would be good. I think shorter waiting times for the buses, especially in the winter time would be wonderful.

1. Are you a Rochester native? If not, what brought you to Rochester?

I was born in Mexico City. I came to the US for my job. First I was in Miami then they promoted me to Director and I had to move to the headquarters here in Rochester.

2. Are there any big differences you’ve noticed between RTS and other public transportation infrastructure?

Rochester is the smallest city I’ve lived in. Mexico City has buses and a subway. They also have these peseros which are basically like a car or a taxi where they charge you a small fee. In Rochester they only have the bus but they do seem to work here.

3. Do you own a car?

Yes I do have a car but right now it’s in the shop.

4. What do you like about RTS? What works for you?

RTS is very punctual. If you look at the schedules you can rely on the time table. Sometimes they are earlier which is unusual but I usually try to be there 5-10 minutes before the scheduled time. I don’t remember waiting more than 15 minutes for a bus.

The bus operators are very helpful.

5. What don’t you like about RTS? What doesn’t work for you?

There are some places that are not covered by the RTS so I have to take a bus to the closest bus stop and then walk for a mile or more or I’ll just use a different transportation method. There is a new U of R building-I can’t remember the name of it – but there are no buses there so I have to walk all the way through the hospital or just take Uber or Lyft. I would like to be able to take a bus there directly.

In general the buses are clean but in the winter it’s more difficult to maintain. Sometimes you cannot see through the window through the combination of salt and snow.

6. What are your thoughts on bus amenities? 

One of the things that I admire is that they have facilities in the bus for people who use a wheelchair. They have the ramps to the buses, they have an assistant to lift up the seats and give space to the people to secure for safety reasons. I like that. They don’t have that in a lot of other cities.

7.What is your hope for the future for RTS?

More routes. As we’re becoming a bigger city we will have more traffic issues with all the cars. It should be easier to ride the bus.

1. Are you a Rochester native? If not, what brought you to Rochester?

I am from South Sudan in Africa. But I’ve been here long enough to where I pretty much am a Rochester native.

2. Are there any big differences you’ve noticed between RTS and other public transportation infrastructure?

RTS is much easier because of the schedules. There is a time frame so I know when the bus is coming. Buffalo only has a bus running every hour and it’s difficult to rely on.

3. Do you use the RTS OnDemand service?

Yes. I used the RTS OnDemand service when I used to work out of Brockport. Before I knew about the RTS OnDemand app it took me a lot longer to get there so it helped a lot.

One challenge is that it runs until 10 pm but there isn’t anyone working at the RTS customer service past 7 pm. It would be nice to have someone working in that time frame in case they’re running late or if you have a question or something.

I would also love to see them use customer data from the app so they can figure out who is using RTS OnDemand the most and where they are going. Then they can prioritize regular users who depend on it and keep the service running.

4. Do you own a car?

Yes I do own a car. Unfortunately I can’t drive it right now that’s why I’m relying heavily on RTS.

5. Did you grow up riding public transportation? Or did you start riding transit as an adult?

I grew up riding RTS to get to school in the city. It’s very beneficial because it teaches these young adults how to learn different routes vs a yellow school bus with designated routes.

6. What do you like about RTS? What works for you?

They do a great job keeping up with the Transit app and giving you the information in the palm of your hands. Plus if you ever have any questions you can call the operating number or you can keep track of where your bus is at the exact time and the exact moment. I like that.

When you take the same route each day you see the same faces every now and then and just starting conversations with them makes the ride that much better. You’re getting some in person interaction which we all need from time to time. And we’re missing out on it these days. I’ve built some genuine friendships on RTS.

I’ve also been able to network on the bus. I met another male model and I don’t remember how the conversation started but he was able to give me a few pointers. He was excited to run into someone who was in the same field that he was.

7. How has riding RTS impacted your life?

It affects my schedule big time. I’m someone who likes to get to work on time. If I were to miss one bus then that would throw my whole schedule off now because now everything is pushed up 15 or 20 minutes longer than when I expected.

8. What are your thoughts on bus amenities?

The majority of my bus stops do have seating. I wouldn’t want them to go out of their way to build a shelter unless it’s a more popular spot where a lot of people would need it. I do like those cubes they have so if they can’t build a shelter the cubes are good.

1. Are you a Rochester native? If not, what brought you to Rochester?

Born and raised in Rochester, NY.

2. Do you own a car?

I don’t own a car but my significant other does and I have insurance so I do have the ability to use the car as needed. I only usually do that when I’m going places that RTS does not go.

When I stay in the city it’s a lot easier without a car. When you’re going out towards the suburbs that’s where things get more difficult. If my significant other needs to work but I need to go to a doctor’s appointment (because I have a lot of appointments due to my heart condition), I’ll bus over to his job which up til now has been in the city. I’ll take the car, do what I need to do then I’ll pick him up later. That will be much harder now because his new job is going to be in Henrietta.

3. Did you grow up riding public transportation? Or did you start riding transit as an adult?

I grew up using RTS buses in high school at Rochester City Schools. I started using actual RTS transit when I was 16. I had a car in college but have relied on RTS for the last 5 years.

4. What do you like about RTS? What works for you?

I like that you meet a lot of people that you see all the time. When you’re waiting for the bus or at the transit center or you’re riding the bus with them. Some of them know me by name. They’ll say “Hey! You’re crocheting! What are you making this time?!” so there is some sense of community there.

5. What don’t you like about RTS? What doesn’t work for you? What would you change?

The 13 just utilizes a standard bus when there’s way too many people for a standard bus it really should be a double bus.

I think a lot of buses need to be turned into double buses. Because there’s a lot of crowding on certain lines like the South Ave bus. I know that the Marketplace bus tends to be a double bus. That’s a good one. People think if you’re going to a really popular space, like the mall, tons of people are gonna go and you’ll need a bigger bus. But those smaller places, even the 3 that I take on Clinton Avenue, get crowded too. Everyone in that area is using public transportation. It’s not just like peak times, it’s all day.

The Transit app is great but when they make changes to the route they should put a notification on the app. They’ll post in the RTS Transit Center or at bus stops but those are things that people can take down and not everybody goes to the transit center. I was having issues with the Park Ave bus because there was a huge delay and rerouting from construction. It would come through then turn from Goodman at East Ave and then onto Park Ave. But it wouldn’t do that on the return ride and there wasn’t any signage indicating that it wasn’t picking people up on Park. People were missing the bus and it’s a 5-10 minute walk to get to the other stop depending on one’s physical ability to get there.

They only have one primary line that goes to Henrietta. They used to have more stops but they got rid of them. Henrietta’s not as bus accessible as I think it should be given how many businesses are out there.

Or if I have a doctor’s appointment in Greece or need to go to Unity Hospital it’s hard. There’s a line out there but if it’s one of those random buildings to the side it would take you like 45 minutes to walk there.

6. How does relying on RTS impact your life?

I don’t mind walking but I have a heart condition which makes it difficult. I seem perfectly able bodied but there are days when I can’t do as much as I could other days. Having bus access to get places in 2 minutes that would otherwise be a 20 minute walk is important for me. Because I don’t like being dependent on other people. RTS is an important tool for people who don’t have access to personal private vehicles.

7. What are your thoughts on bus amenities? 

I would like to see more shelters every few bus stops along each route. Also lights. I would prefer to have a light source when I’m waiting for a bus at my job that starts at 6AM.

More places to sit at the bus stops would be good and also in the RTS Transit Center. Because they have benches but they don’t have benches for every single terminal. So you find people standing everywhere. Especially when it’s busy. You know the seats that fold up on the bus? They should put some of those in the transit center so people can access them if they need.

8. What is your hope for the future for public transportation in Rochester?

If corrections and improvements were made it would be such a great resource for everybody. The stigma would die down. Reaching out to the people who don’t utilize it and finding out why would be a good place to start. Everyone has preconceived ideas of public transportation; that it’s for poor people or it’s not safe. My hope is that it becomes accessible for the rich, for the poor, for the young, the old, the disabled; for everybody.

1. Are you a Rochester native? If not, what brought you to Rochester?

I am not from Rocheser. I moved here eight years ago from the suburbs for the very reason of transportation. Down in the Southern Tier, our bus would run from 6 am to 5 pm which is not adequate when you do not drive and you have to get to grocery stores or other errands. So one of the biggest factors for me to have independence was to move to a bigger city where I had better transportation services.

2. Do you use the RTS OnDemand service?

I have never used the RTS OnDemand services – I find it confusing. And most of the time when I need to get anywhere, it’s been on the main bus routes.

3. How do you pay for RTS? Cash? Transit App? Go Card?

The Transit app. I love it. It makes life so much easier. It actually shows you right where the bus is so you can plan and know when to leave your house. And you can see how many people are riding now. I love that they are asking for surveys on the app.

The only downside I see is that you cannot pay for more than one person through the app at one time. It would be great to have it prompt you to choose if you’re riding with two adults or if you’re riding as an adult with a child. It does have the ability to select if you’re a senior or have a disability. That’s great.

4. Do you own a car?

I’ve always used public transportation. At 46 years old I’ve never had a driver’s license and never wanted one. Plus I’ve not been privileged to have enough funds to get a driver’s license or a vehicle. I’ve always depended on bus transportation to get around – for appointments, for fun, shopping, and getting laundry done. It’s very important to have those services.

5. What do you like about RTS? What works for you?

The buses are unlimited for $3 a day. That’s huge. You cannot fill your gas tank for $3 a day. For $60 a month you can’t even pay for your insurance on your vehicle for that price or the maintenance but you can get a monthly pass for less than that. I would encourage people to look into riding the buses. Especially during events like the Lilac Festival. Bus 41 goes right to the lilac festival. Why take a car? Now you’re worrying about where you’re going to put it. They go right downtown for the Jazz Festival for Fringe. I would encourage people to look into the option.

I love that they are willing to adapt and make improvements with their schedules. Believe it or not the 41 wasn’t designed to go to Brighton. We used to have to take three buses just to get out to MCC’s Brighton campus but now there is a direct line. Which is huge.

The same thing with Walmart because of the 41 we can go directly to Walmart or Aldi. It really opened a lot of doors.

I don’t have kids but I do have nieces and nephews and when they visit I can take them to the Strong Museum of Play or the Science museum. They love to ride the accordion bus and we get to go out to the movies. It’s great.

6. What you like to see changed?

Trying to get to the Public Market on a Saturday is a problem for me. It’s a jewel of the City and more routes should allow us to get there. I have to go from 41 to Bay St, and Bay St all the way up. If you’re two minutes past, the bus is already gone and you’re waiting another hour.

7. What are your thoughts on bus amenities? 

My biggest thing is when you’re transferring, not all the bus stops have adequate spaces for seating. I have neuropathy in my feet, so standing for long periods of time is really hard. ADA compliance is needed in our city as far as bus stops go. We also don’t have enough lighting.

8. What is your hope for the future for RTS?

During the weekdays you can catch a bus in 20 minutes, a half an hour at most, but on Saturdays and Sundays you’re waiting an hour which is hard. I think we need to do a little better on weekends and holidays. I get that no one wants to work those days but it’s so important.