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Don’t Know How To Use The Bus? Use Google Maps!

Story By Arian Horbovetz.  Arian is a Rochester resident and creator of The Urban Phoenix, a blog that discusses urban and community design and topics as our cities transition to a better future.

I get it, if you’ve never taken the bus before, the proposition of hopping on one is a little scary. Nobody wants to look like they don’t know where they are going or what to do. The hardest part for riders in most cities is knowing when a bus is coming, where to get it and what bus to take.

Fear not, for we are in an amazing time of digital information! RTS has its own app, so you can know where your bus is and what time to be at your stop (very handy on rainy or snowy days). You can also plan your trip via desktop at myrts.com. Some people find the app a bit clunky or don’t want another app on their phones, so turn to Google.

Download the free Google Maps app on your smartphone, enter your destination and click directions. Then if your starting point is different from where you currently are, you can add that as well. Be sure to select the “transit” icon on the screen for directions that feature bus service.

Be sure to click the Transit icon when searching for directions via bus

For this example, I want to travel from Reconnect Rochester’s headquarters on 1115 East Main Street to our Louis M. Slaughter station to catch an Amtrak train. The map will show me the best bus routes coming up in the next hour or two…

But right now it’s 9:23am… Since my Amtrak train departs Rochester at 2:03pm, I want to see which bus will work for me this afternoon, not right now. In this case, I can click on the drop-down arrow next to “depart at” and select “arrive by” instead. I know I want to arrive at the train station by 1:55pm to be safe on time, so I can enter that time into the Google Maps and the app will show me the best bus options to get me there on time.

I can see right on the app that I need to leave Reconnect Rochester at 1:26pm and walk a short distance to the Main and Minges bus stop, where the bus will depart at 1:27pm. The bus will arrive at the transit center at 1:35pm, and from there I can walk North to the train station, which should take 10 minutes. I will arrive at the train station at 1:45pm with plenty of time to prepare for my train departure.

Don’t have a smartphone? Go to Google Maps on your desktop or laptop and follow the same instructions above. Remember to bring a dollar for each bus ride you need to take! When you approach your destination, remember to pull firmly on the cord running along the side of the bus to signal the driver that you would like to disembark. And if you don’t want to walk to-and-from the bus, you can bring your bike with you!

Google Maps has done wonders for the directionally challenged with regard to easy automobile navigation, but it can also empower us to efficiently utilize our urban transit systems. The fear of not knowing which bus to take and when, and where to go to catch it is almost completely alleviated, and for most of us, that’s half the battle. So if you’ve hesitated to explore Rochester using public transit (it’s cheap, easy and you don’t have to worry about parking!), try using Google Maps and plan your trip with the confidence of a pro!

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RTS Introduces New ‘Tap & Go‘ Card, PLUS Text & Email Alerts

RTS Tap & Go Card

This week RTS introduced a new Tap & Go! RTS Fast Pass. The new fare card lets customers simply tap it on the fare box (on the bulls-eye) when boarding. When the fare is accepted the fare box will beep or you will hear “fare deducted” to know you have successfully paid your fare.

https://youtu.be/muZL60K_RZU

If customers make use of the new Tap & Go! cards they should make boarding a lot faster which would be a good thing for everyone. Currently, riders insert their fare card into a slot and then must wait a moment for the card to pop back out – or worse, fumble for change. And when you serve thousands of riders every day, those seconds add up.

In addition to quicker boarding times, RTS CEO Bill Carpenter says the new technology at the fare box also lays the groundwork for improved payment options in the future. “The information and experience we gain from the Tap & Go! passes represents the first step toward technological improvements that may include refillable bus passes, fare boxes that accept credit card payments, mobile payment options on smart phones, and a Tap & Go! smart phone app.”

For many of us transit fans, those features can’t come fast enough. But for now, here is what customers need to know about Tap & Go!:

  • Tap & Go! passes are available for purchase online at myRTS.com, or one of the ticket vending machines at the RTS Transit Center or the RTS Administration Building.
  • They are available as a 5-Day Unlimited, 31-Day Unlimited, and stored value pass.
  • The pass is activated with the first tap on the bus.
  • Customers can check their card balance at any RTS ticket vending machine.
  • Tap & Go! RTS Fast Passes are not currently refillable.
  • The old magnetic fare cards in other denominations are still available.

Also… New Text Message and Email Alerts

RTS Alert

And in case you missed it, last month RTS introduced another way for customers to receive service and schedule announcements: via email or text message. Transit riders with smartphones and the RTS Where’s My Bus App already receive timely alerts and information through the app. Text and Email alerts now give customers another option.

To sign up, you can either fill out the subscription form online or in person at the Transit Center.

Or simply text the words “OPT IN RTS ALL” to (585) 433-0855. If you only want alerts for a specific route, replace the word “ALL” with your specific route number. For example, to sign up for text message alerts for the Route 1 Lake, text “OPT IN RTS 1.”

You can also opt-in for information outside Monroe County. Simply follow the same instructions above, but use your county code listed below:

  • RTS Genesee: “OPT IN GEN ALL” or “OPT IN GEN 1”
  • RTS Livingston: “OPT IN LIV ALL” or “OPT IN LIV 1”
  • RTS Ontario: “OPT IN ONT ALL” or “OPT IN ONT 1”
  • RTS Orleans: “OPT IN ORL ALL”
  • RTS Seneca: “OPT IN SEN ALL” or “OPT IN SEN 3”
  • RTS Wayne: “OPT IN WAY ALL”
  • RTS Wyoming: “OPT IN WYO ALL” or “OPT IN WYO 1”
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Rochester’s transit system – in the palm of your hand

The new RTS 'Where’s My Bus?' mobile app is now available!
A new RTS mobile app is now available for download in the Google Play Store external link and Apple iTunes App Store external link.

The app was first introduced to the Rochester Institute of Technology (RIT) community in February and is now being rolled out to the full RTS ridership. In a statement sent to Reconnect Rochester, RGRTA said, “We received great feedback from students at RIT which allowed us to incorporate additional features to this version of the RTS Where’s My Bus? mobile app.” The resulting app is a reliable and convenient tool that will make the bus riding experience easier than ever. Here are some of its features…

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Real-time Bus Tracking Comes to Rochester

Posted by: Bob Williams

The SmartTraveler Plus platform allows transit riders to track, in real time, bus locations along their route of interest.
RGRTA recently unveiled the latest and most visually interactive tool to their ‘Where’s My Bus?’ technology suite external link. The SmartTraveler Plus platform by ACS external link allows the transit rider to track RTS bus locations external link (in real-time) along their route of interest.

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