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The Great Bike Boom of 2020

A Behind the Scenes Retrospective

As bike advocates in dialogue with federal, state and local officials about safe spaces to ride, Reconnect Rochester and the Rochester Cycling Alliance often cite the “bike boom” that took off during the COVID pandemic, using it as justification for open streets concepts and investment in top-notch bike infrastructure. But the bike boom that was creating so much buzz nationally was hard to quantify: Yes, we saw that new bikes were hard to find (hence the enormous interest in used bike sales) and we heard that shops had a hard time obtaining common parts like bike tubes. But what did that look like at the micro level? So we reached out to our good friends at DreamBikes and asked Paul and Eric for a boots-on-the ground perspective of what they saw in Rochester during one of the strangest riding seasons ever. Here’s the story they told us.

All images were provided by and belong to DreamBikes.

2020 was a strange and unique year for us all, and this especially rang true for the bike industry. At the end of 2019, we at DreamBikes put together a plan of action for the coming season; how many bikes would we need to have refurbished and ready to roll at the beginning of the season, how many additional bikes would we need on hand to maintain stock throughout the year, what parts and accessories would be the hot sellers of the year, etc. While we thought we were well prepared and on track for a stellar 2020 cycling season, we did not know what was to come. 

As Covid-19 started to spread into the Greater Rochester area and lock-downs were put into place we initially thought we would be “dead in the water,” and that the spring season was going to be chalked up as a lost cause. Fortunately, State Officials saw how imperative bike shops are and we were quickly deemed an essential service that is necessary for transportation. Hope was not lost, but we quickly had to adapt and change operations not only to be in compliance with state guidelines, but to also be able to provide our customers with the level of support and customer service that we pride ourselves on. We put together a new plan; offering sales though various digital facets and service on an appointment only basis. This plan was continuously modified throughout the year, but it made for a good starting point when we did not know what was going to happen next. It was only a matter of weeks, if not days, before the craziness commenced.

In the early stages of the pandemic we immediately saw a huge boost in the number of children’s bikes that we were selling. With kids out of school and many families now working from home, parents were looking for any way to get the kids out of the house, and what better way to do so than with a new bike? In the first couple of weeks of lockdown, we had already sold through a huge chunk of our kids bike inventory.

Then came the second wave of bike sales. With gyms closed, many people were looking for other ways to maintain their fitness and stay healthy; again, what better way to do so than by riding a bike? Sport-hybrid and road bike sales started to take off. If you thought you saw more people out riding bikes last spring, you were right. Spin classes may have been cancelled, but you don’t need a large group and a stationary bike to keep those legs moving.

As the weather started to break and the traditional riding season for most Rochesterians was kicking off, bike sales continued to skyrocket. We were now seeing entire families looking for bikes. Parents and kids all needing new bikes meant that we were flying through our inventory and we started to realize that the game-plan we put together back in the fall of 2019 may not have been sufficient. Hybrids, cruisers, and kids bikes were the hot sellers at this point, much as they are almost every spring, but this time we were selling 3, 4, 5, even 6 bikes on a single transaction. While our inventory was starting to take a significant hit, it was so awesome seeing entire families getting out together for a fun family ride!

New bike sales continued to hold strong and steady and we were ready to kick things into high gear with our usual “the weather has finally broken” rush on tune-ups and service. We saw many familiar faces at this point as well as many new ones, but did not think too much of it as service orders generally tend to take off right around this time. We were in a groove and cruising now with service and sales, but really this was just the start of the chaos. Usually in the bike industry, service work starts with a boom that tails off a bit after the first few weeks of nice weather. This year, that tail-off never seemed to arrive. A steady flow of bikes were being dropped off to the shop for repairs and the service queue continued to grow. 

By mid-May, bikes were in short supply across the nation. Folks were looking to purchase any bike that fit them, and those that could not find a new bike were digging their old bikes out of their garages and basements. Service queues grew and grew and even with our mechanics doing their absolute best, it seemed like we could never get ahead of the game. Soon, DreamBikes was booked out 3 weeks for repair turn-around and we heard rumors of some shops across the country utilizing multiple shifts to keep their mechanics wrenching 24 hours a day and still having lead times of several weeks. Little did we know, the service work was not going to slow down.

By mid June, it was nearly impossible to find a new bike. The show-floor at DreamBikes was sparse at best, with just a couple of oddball bikes in stock, and some bicycle manufacturers had already run out of stock that they expected to last throughout the entire 2020 season. People were willing to buy any bike regardless of style, size, color, etc; if it had two wheels and could be pedalled around, they would buy it. We saw an influx of bicycles being brought in for repair that had not been ridden in years or even decades, but the owners just wanted something, anything, to ride. This was the case across the country, and soon distributors were running out of stock on repair items just like they had with complete bicycles. It started with innertubes, then it was tires, then chains, soon after brake and shift cables, brake pads, patch kits, you name it and we probably could not get it; bike shops were unable to order the parts necessary to complete repairs. This was perhaps the most depressing part of the entire season for us; having to turn away a customer just because we could not get the parts we needed to repair their bike.

By August, we slowly but surely got back to a more normal pace and practice around the shop. While new bike supply was still very low, we were able to salvage many bikes and pilfer parts from other bikes that were beyond repair. It was still a challenge to get bikes on to the show floor as they seemed to sell almost as soon as we added them to inventory, but we were starting to gain some traction. Parts and accessories were finally coming off of back-order and making their way to the shop. Our shelves were filling back up and our service queue was back to our standard 48 hour turn-around. We could finally catch our breath! 

The entire summer was a bit of a whirlwind and every day posed a new challenge for us. We kept our heads high and our noses to the grindstone and did our absolute best to ensure that we could get as many people on bikes as we possibly could. The ripple-effect of the pandemic will likely be felt in the bike industry for some time still, but hopefully the chaos of the 2020 cycling season is behind us for good!

Reconnect Rochester is optimistic that the bike boom will continue into 2021 and beyond. Whether it’s kids getting out of the house, adults riding to stay healthy, or residents biking to work, riders of all ages and abilities are discovering the joy and freedom of getting around on two wheels.

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Top ten things we’re most proud of in 2020.

2020 has been a year like no other.

Like every non-profit, the pandemic forced Reconnect Rochester to pivot fast to re-tool our planned programs and goals for the year. Luckily, we are small (but mighty), and nothing if not nimble. Despite all the challenges, we managed to move our mission forward with intensity. Check out (below) the “Top 10” list of accomplishments we’re most proud of in 2020.

We also faced financial uncertainty this year as prospects for grants and sponsorships dissipated. You know what got us through? The generosity of supporting members during our last membership drive, especially our sustaining members whose monthly donations proved to be extra crucial this year.

If you haven’t already, we hope you’ll take a look at the membership levels and gift options and make a donation toward our 2021 Membership Drive so we can hit the ground rolling in 2021!


TOP 10 THINGS WE’RE MOST PROUD OF IN 2020
(In no particular order of importance.)

#10

Releasing a new original short film titled Think Transit First to highlight transportation as a systemic equity issue in our community, and the innovative ways some local organizations are meeting transportation needs. The film premiered at our Nov 12 Rochester Street Films event, which also included a presentation of local statistics and a panel discussion. Please watch and share this important film!

#9

Installing 15 fiberglass bus stop cubes on Parsells, Lyell & Monroe Avenues to give RTS riders a respectable place to sit while they wait, and celebrated at a ribbon cutting event with City officials and project partners. Check out the Channel 8 news story and more photos of the ribbon cutting event.

#8

Hosting a 3-hour virtual Complete Streets Training attended by 60 local public officials, planners, engineers and advocates. Justin Booth of GObike Buffalo led a discussion about the benefits of active mobility and complete streets, and how we can make our roads safe for people of all ages and abilities.

#7

Rolling out a set of bike education offerings to encourage more people in our community to experience the health and financial benefits of biking to get around, and deliver the information they need to do so safely and comfortably.
p.s. Find out more about classes & presentations you can bring to your workplace, campus, community library or schools.

#6

Joining forces with Rochester Cycling Alliance to weigh in on an untold number of transportation plans and projects, like the Priority Bicycle Boulevards plan, GTC’s Long Range Transportation Plan, and infrastructure projects all over the City and County. Our favorite win this year was a final design for E. Main Street that includes dedicated bike lanes, a result of working alongside neighborhood partners to advocate for a street design that accommodates ALL users.

#5

Publicly expressing our solidarity with the movement toward racial justice in our community by signing on to the community statement that Racism is a Public Health Crisis. We also committed to reflect and actively work on holding ourselves accountable for living up to our professed values of equity and inclusion, and centering anti-racism in our work.

#4

Exponentially expanding cycling focused programs and outreach led by the Rochester Cycling Alliance during the first full year of our organizations coming together. A film screening and panel discussion of the Dutch film Why We Cycle, a virtual update on the City’s bike infrastructure, on-bike classes at the Rochester Public market, a bike law refresher video for Rochester Police Department officers, and many more accomplishments too numerous to name.

#3

Getting our Monroe County Crash Map (which had crashed) updated on our website with a fresh new design! The map is a resource for looking up crashes that involve pedestrians and cyclists, and serves as a tool for local advocacy efforts around safe streets in our community.

#2

Adding new multi-modal themed products and designs to our online shop. All sales and proceeds are reinvested to support our work in the community.
p.s. Several new products are available as membership gifts!

#1

Traveling to Albany to meet with local legislators and advocate for a legislative platform to improve transportation in our region, developed in partnership with Our Streets Transit Coalition member organizations.


…and that doesn’t even count the ways we spark community engagement and conversation every day through social media shares and blog posts about things like the survival of public transit, the benefits of reduced motor traffic, or the automobile and racial exclusivity.

We think that’s a pretty darn good Top 10 list for a disrupted kind of year.

Just imagine what we can do in 2021!

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American Convenience Culture and the Effect of Exclusive Personal Mobility

Written by Arian Horbovetz and originally published on The Urban Phoenix blog

In a 2017 piece, I wrote about the impact of “independent automobile transportation” on our community environments. To take it one step beyond the idea that we have built a nation around exclusive personal mobility, it’s important to acknowledge the devastating effects of our “convenience culture” here in the United States.

Let’s begin with the assumption that the most important lessons we learn, the most transformative journeys we take, and the most powerful experiences we have are rarely “convenient.” The things that make us better are usually the things that require us to dig a little deeper and find something in ourselves that makes us truly feel a sense of pride and accomplishment. While convenience is a welcomed privilege, what makes us who we are usually requires a modicum of effort, or self reliance, or shared effort. If this is not your experience, then this post may not be for you.

Comfortable Bus

For the rest of you that are still with me, let’s talk about the assumption mentioned above with regard to our communities. Do we make the hard choice to bike to work instead of drive in an effort to reduce pollution, make our community safer, and advocate for a more sustainable mode of transportation, or do we simply drive? Do we conveniently order from Amazon, or do we seek a similar purchase that might strengthen our local economy? Do we use Grubhub, or do we contact our favorite local establishment directly to ensure they get the most from every order? Do we use Uber or do we see if there is a public transit option that might get us to where we need to go?

European cities like Amsterdam and Copenhagen are notorious for prioritizing less “convenient” forms of transportation in favor of bikes and public transit, which empower us and expose us to sociocultural diversity. The lessons learned via anti-exclusive mobility are the true soul-resurrecting elements that we can all benefit from. In other words, if we truly support the definition of strength through adversity, we must embrace the less convenient avenues of mobility, commerce and lifestyle.

And yet, in a country of perpetual chest-thumping, relentlessly championing the illusion of toughness and grit, we look for the closest parking space at the gym. We curse the driver that takes an extra second to make a left turn, delaying us during our commute. We berate the local business that doesn’t have the “in-and-out” convenience parking we ravenously crave. This America of “strength” is suddenly brought to its knees when we can’t find a parking space within a few hundred feet from our destination.

This is the sociological construct that is created when we over-prioritize the most “convenient” (and most exclusive) form of transportation. For example, of the 37 OECD nations, the United States has the second lowest gas tax behind Mexico, which has no gas tax. In fact, the US gas tax is almost exactly one-quarter of the OECD average per gallon. The lack of significant fuel tax in the US is an under-realized financial lubricant for the proliferation of the automobile as an affordable choice instead of the exclusive one. In essence, we have made it financially easier for people to get around using the most inefficient, unsafe and environmentally unfriendly mode of transportation this planet has ever seen.

Couple this with more than a half century of urban demolition, residential displacement and racially-diving highway creation, and you get a mode of transportation that is so convenient AND exclusive that few other modalities have a chance.

And it’s not just cars. It’s mega stores like Walmart that, ironically, we welcome into our rural and suburban worlds on the promise of jobs and inexpensive merchandise, when the reality is a monopolistic machine that pays unlivable wages and makes it impossible for small businesses to compete. The end result is actually a loss of American jobs and a culture that is built around a one-stop-shop solution that is highly subsidized and simultaneously damaging to local economies.

Services like Grubhub make it easy for consumers to order from local restaurants. But these third-party food delivery services can take up to 30% of each sale, creating a no-win scenario for restaurants. Choose to use Grubhub and have your profit margins stripped, or go it alone and receive extremely limited exposure based on the public’s lack of desire to look beyond their favorite apps to fulfill their cravings. Grubhub has quietly become one of the most powerful “pay-to-play” constructs in our local economy.

These are just a few examples of convenience culture and how this unsustainable model of commerce is slowly eliminating the chance for small businesses to thrive. The more we subscribe to the convenience economy, perpetuated first and foremost by the drastic over-prioritization of the automobile, the more we feed into our own undoing. Whether you’re a rural American who loves the convenience of Walmart, or an urban American who just wants to find the closest parking space in front of your favorite farm-to-table restaurant, remember that true patronization often takes effort. With this in mind, let’s be fine with parking a quarter mile away and getting some exercise on the way to our destination. Let’s pay a little extra to shop at our local market instead of lining the pockets of billionaires who are fleecing our small business cultures. Let’s look at the notion of what our American spirit really stands upon… the idea that if we all work a little harder and a little smarter, we can overcome the temptation of convenience culture and reclaim our community strength by doing what is more difficult.

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Rochester Bicyclism: 2020 vision in hindsight.

Guest blog by Jon Schull, Reconnect Rochester Advisor

In 2009, I came across an online article that changed my life.

It described an enclosed cycleway envisioned for a network of cycleways to run above and through Toronto, Canada.  Not only did it promise year-round human-powered access to the entire city, but because each tunnel was one-way, your ride in each direction would be downwind, thanks to the breeze created by your fellow travelers.

It was (and is) a beautiful vision, but untested and unlikely to be implemented. It occurred to me that Rochester, NY could be a great testbed for a simplified version.  As a professor of innovation at RIT, I have always been mystified by our neglect of the potential North-South corridor that runs from RIT to UofR, crosses the Erie Canal, continues to Downtown, High Falls, Turning Point Park, and Lake Ontario.  An enclosed cycleway from RIT to High Falls could reintegrate town, gown, and city, could highlight the nation’s preeminent urban waterfall, and could reframe Rochester’s wintry weather as inspiration for ecological innovation. It would “create a revolutionary all-weather alternative energy transitway for bikes, e-vehicles, joggers, and skaters that will reduce road traffic and parking pressures on our campuses, create a year-round recreational attraction for locals and visitors from around the world, and put us at the forefront of the new energy economy.” (Rochester Greenway Whitepaper)

It was a no-brainer! I dubbed this the “Rochester Greenway” before I understood that the Genesee Valley Greenway was a pre-existing natural extension pointing South.  I created postcards and a website to promote the idea.  I presented a model and a poster at RIT’s innovation festival. I was all in.

After meeting with the Genesee Valley Greenway people, former Rochester Mayor Tom Frey, Frank Regan of the Rochester Environment newsletter, and City engineers, I wrote a whitepaper.  On the one hand, it shows that I wasn’t completely out of touch with reality.

“By merely endeavoring to pursue this vision, we can help revitalize Rochester’s reputation for technological and social innovation, stimulate collaboration and synergy between our urban and academic communities, create jobs, and attract funds to the region.

On the other hand, I was pretty far out there.  For example, the whitepaper’s aspirational “Brief History of the Rochester Greenway” told the fictional but heroic story of how, in a few short years, the Greenway became a reality, concluding…

“….the Greenway grew, and helped make Rochester  a world leader in sustainable technology consulting, a leading exporter of ultralight e-vehicles, and a hotbed of economic development.  The Rochester Renaissance was driven, in part, by the entrepreneurial young that the Greenway initiative attracted, inspired, and nurtured.   Grey haired,  energetic, and fit, the pioneers still ride the Greenway and the Erie Canal Crossway, accompanied by e-boarding grandchildren.  Even now, they wear Greenway Transit Tokens as badges of honor.

As if!  In reality, everyone responded with politeness, good-humor, and (I now realize) forbearance.  They understood, as at first I hadn’t, that Rochester’s cycling community was small, that cycling here was generally unappreciated, and that the city didn’t do anything radical.  It would take a culture change for something like this to happen.   

Which is how I became a cycling advocate, and co-founded the Rochester Cycling Alliance with Richard DeSarra.  

At our first meeting, Frank Regan introduced Richard as Rochester’s go-to cycling guy, a principal of the Rochester Bicycling Club, and the hero who made bike racks a fixture on Rochester buses(!).   However, when I suggested that there should be a Rochester Cycling Alliance to advocate for cycling culture, Richard was not enthusiastic: “been there, tried that.”

I couldn’t let the idea go.  On the 2009 International Day of Climate Action, a cadre of biking enthusiasts rode from the Downtown Library along the river to UR, traversed the Lehigh Valley North Trail  and converged on a Rochester Cycle Summit at RIT’s new Center for Student Innovation, where an ultra-wide screen video summarized everything I had learned about Rochester’s potential as a world capital of biking. (I urge you to watch the video.  In my humble opinion, it’s still a mind-expanding review of what we could do here!)

At the end of the meeting, I asked people to comment on “possible next steps.” To my surprise, Richard stepped up:  “I’m joining the Rochester Cycling Alliance.”  And so it began.

Postscript.

Over the years, Richard chaired the Rochester Cycling Alliance’s monthly meetings, and we became the City’s leading advocates for Richard’s signature phrase: “Bicycling as Transportation.”  Rochester now has bicycle lanes, bicycle boulevards, and bicycle advocates.  The Southern edge of the Inner Loop is gone, and in its place we have protected bike lanes and greenspace.  The Northern Loop may go soon.  The Roc the Riverway initiative is underway.  A new Skatepark is nearing completion.  That’s all terrific news and significant progress.

I know Richard DeSarra would be proud of our development.  Just a couple months after his passing in September 2019, the Rochester Cycling Alliance joined forces with Reconnect Rochester, our local active mobility organization.  The RCA gets better every year at increasing accessibility to biking and the local push for complete streets is strengthening.

But we still don’t do anything radical.  We still haven’t embraced a systemic vision of a human-centric, active-transportation, family-recreation network.  We still haven’t faced up to the urgent need for climate action, even though the climate crisis is now upon us.  Instead, we continue to make worthwhile incremental roadway improvements on a site-by-site basis.  

Just last week I saw a preview of the City’s plans for reconstructing State Street.  Good news: bike lanes will connect the Riverway trail to the Gateway to High Falls under the Inner Loop.  Bad news: the proposed bike lanes are mere markings between parked cars and busy traffic.  Parents and children who can bike 5 miles along our beautiful Riverway, will be turned back at the very threshold to the nation’s most substantial urban waterfall and (potential recreation area!).

It’s not too late.  Bold visions help create new realities (even if the realities differ from the vision).  We are in a moment of societal flux when change is possible, and desperately needed.  Let’s make the most of it!

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The Bus Cubes Have Landed!

Next time you walk, ride or roll along Parsells, Lyell or Monroe Avenues, you’ll notice a bright new addition to the streetscape. This month, cubes made from fiberglass were installed at 5 bus stops along each of these corridors, offering RTS riders a respectable place to sit while they wait.

The City of Rochester and RTS have been tremendous partners on this project. Thanks especially to DES Commissioner Norm Jones and City Councilmember Mitch Gruber for championing the effort, along with City staff across many departments who worked hand-in-hand with us to see this to fruition. We also couldn’t have done it without our neighborhood partners in Beechwood, Lyell-Otis and Upper Monroe, or the funders that stepped up to contribute.

Cubes for Your Community

This is just the beginning! We hope the pilot project will lead to bus stop cubes in more Rochester neighborhoods and beyond. Reconnect Rochester will continue to work with RTS, local municipalities and community organizations throughout Monroe County to identify bus stops in the system that are well utilized but lack seating. 

Would you like to see cubes at bus stops in YOUR neighborhood or community? Contact us and we’ll do our best to work with you to secure funding and make it happen. 

Are you from outside the Monroe County area and interested in purchasing bus stop cubes for your town or city? Contact us and we’ll put you in touch with the manufacturer. Reconnect Rochester receives a sales commission that helps fuel our effort to put more bus stop cubes on the ground locally.

Why Are We Doing This Anyway?

Anyone who has ever used public transportation in Rochester is painfully aware of two things:  At some point you will have to wait for your bus, and when you do, you will probably be standing. 

For senior citizens, people with disabilities, and parents with young children, being made to stand for any length of time can be less than ideal. Even for those passengers who are physically capable of standing, having no place to sit while waiting on the side of a busy roadway can cause anxiety and discomfort.

Our bus system is the only transportation mode that requires its passengers to stand while waiting for the service. Not an ideal situation if we're trying to encourage folks to use public transit.

Why is our bus system the only transportation mode that requires its passengers to stand while waiting for the service? The single biggest issue is the sheer scale of the system. There are thousands of bus stops in the RTS network, and the resources of the transit authority are already spread thin. 

If this issue could be remedied, not only would we make the lives of current riders a little easier, but we might also encourage more people to use public transportation. This is why Reconnect Rochester has decided to make bus stop seating a priority for our community.

How Did This Project Come About?

In 2017, after 3 years piloting seasonal bus stop cubes made from high-pressured wood, Reconnect Rochester set out to find a permanent, year-round amenity for bus riders. In our research, we came upon a local manufacturer of fiberglass — a nearly indestructible, weather resistant material that was perfect for the job! It took about three years of stops-and-starts to design and manufacture the fiberglass model that you see today.

To go further back in history and learn more about how the bus cube concept came to be, check out the Bus Cube Birth Story on our website.

RTS rider enjoys our temporary, seasonal solution to the dearth of seating at local bus stops.
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Bike Share Will Rise Again in ROC

by Arian Horbovetz, Reconnect Rochester Board Member and author of The Urban Phoenix blog

If you’re like me, a firm believer that public transit, walkability and bike Infrastructure can make our city better, the last few months have been grueling.  Empty buses, the encouragement of single-passenger automobile ridership, and the loss of Zagster’s Pace bike share here in Rochester have us all wondering about the future of multi-dimensional mobility in our city.

Zagster’s abrupt departure from Rochester’s landscape earlier this year was a shock to many who believed that bike share made The Flower City a better place.  The freedom of grabbing a couple bikes while enjoying an evening downtown, or filling the last mile gap on your daily commute is suddenly absent.  

The hope had been that 2020 would bring a fresh new season of bike share, and possibly scooter share to the Rochester transportation network, but the pandemic that is upon us had other plans.  Shortly after it was announced that the start of the Pace bike share season would be delayed, Zagster abruptly pulled the plug on the program altogether, stating that the company was “reassessing its business model.”  While Rochester actively searches for a new bike share vendor, here are some key points to understand about the Zagster/Pace departure.

It’s Not Our Fault

Zagster is a venture capital company, which is a business model that can quickly rocket a good idea to soaring heights.  The downside is an increased level of volatility, which can lead to these kinds of aforementioned “reassessments,” or even closures without warning.  The unprecedented impact of the COVID-19 crisis has caused a massive ripple in our nation’s economy, one that has caused every business to make drastic changes and hard decisions.  This was noted as a key reason for Zagster’s departure from Rochester, as well as ceasing operations in other mid-sized cities like Norfolk, VA. On May 27, Zagster formally announced its closure as a company.

Rochester’s Ridership Was Remarkable

Over the past three years, Pace bikes settled into our local culture as an easy, convenient way to get around. Over 22,000 Rochester residents activated accounts over the three years Zagster was operating in our city, and those customers took a remarkable 116,951 trips.  

At Zagster’s end-of-season report in November 2019, it was reported that “Pace Rochester continues to be Zagster’s most utilized bike share fleet in the country, with 189 trips taken daily!”  Rochester riders totaled more than 40,000 trips in 2019 alone. Company representatives often described Rochester as Zagster’s “flagship” mid-sized city for our ridership numbers.

An end of year user survey in 2019 revealed that “half of all trips replaced the use of a personal or shared vehicle,” highlighting just how important the service was to the transportation landscape in the City of Rochester. And ridership mapping suggests that many Rochesterians heavily used the bike share to get to suburban job locations, like Marketplace Mall in Henrietta.

Bike Share Theft Happens Everywhere

Midway through the 2019 season, empty bike racks and “ghost bikes” (bikes that appeared on the Pace App but were not physically present) revealed a rash of rampant bicycle theft.  Nearly two-thirds of Pace’s Rochester fleet was stolen, leading to a sea of bad press and public doubt.  

While the stories of significant theft, followed by Zagster’s subsequent departure caused many Rochester residents to believe the two were related, it’s important to remember that bike share theft happens everywhere.  Wherever there is something of public value, there will always be a select few in any community who will try to pilfer it.  While the theft of Pace bikes in Rochester was difficult, it was not at all uncommon.  The onus is on the bike share provider to anticipate this construct and design their equipment with safeguards.  But the lack of a GPS tracking device on Pace bikes made solving the problem through recovery and prosecution of theft nearly impossible. The next vendor will need to have more anti-theft technology built into their bikes.

We Will Have Bike Share Again

Fear not… Rochester will have bike share again.  And very likely, e-bikes and e-scooters will be added to the menu. The City Of Rochester is actively searching for a new operator with which to partner, and word on the street is that we may see a limited launch for a few months this fall, and a fully operational system in place by spring 2021.  

This Is Not Another Fast Ferry

While we may fall victim to the Fast Ferry narrative of “this is why we can’t have nice things,” we must realize that the challenges that walk hand in hand with bike share are not unique to our city.  Zagster’s departure should not be seen as a failure to retain a valued resource, but rather a chance to connect with a new brand that is better equipped to handle the nuances of bike share in mid-sized cities.  So before we internalize the loss of Pace bike share as a Flower City Failure, let’s remember the big picture that was three years of successful bike share utilization in our city.  

We know one thing for sure… Rochester’s stint with Zagster showed us all how vital a role bike share plays in the transportation fabric of the city.  While also serving as a tremendous recreational draw, bike share’s ability to connect residents and visitors to work, home, destinations and other modes of transit makes it a powerful piece of transportation infrastructure for Rochester.